Thank you for choosing zhongsen. To protect your legitimate rights and interests and provide you with a better shopping experience, we have formulated this Return and Refund Policy. By placing an order on our website, you confirm that you have read and agreed to abide by the terms of this Policy. This Policy applies to all orders placed through our website worldwide.
Return Period
You may apply for a no-reason return within 14 calendar days from the date of receiving the product. This period complies with the statutory requirements of the EU Consumer Rights Directive and also meets the consumer protection needs of mainstream markets such as the US, Canada, Australia and New Zealand. Under the laws of your country/region, you may be entitled to a longer return period, and this Policy shall not affect your statutory rights.
Requirements for Returned Products
Returned products must meet the following conditions:
The product remains in its original, unused condition with intact outer packaging, tags, accessories and user manuals;
Toy products must be unopened, and electronic products must be free of man-made damages such as activation, flashing or scratches;
Customized products, intimate-use products, digital products and other special categories are not eligible for no-reason returns. For details, please refer to the product detail page.
Return Application Process
Log in to your account, go to the
My Orders page, find the corresponding order and submit a return application, specifying the reason for return;
After your application is approved, please send the product to the address provided in the system notification and retain the tracking number;
You shall bear the return shipping costs. If the product has quality issues, the shipping costs will be borne by our website (relevant proof is required).
Refund Processing Time
Upon receipt and successful inspection of the returned product, our website will process your refund within 72 hours. This processing time is far beyond the industry average, aiming to provide you with an efficient after-sales experience.
Refund Method
The refund will be credited back to your original payment account. The specific arrival time depends on the processing speed of your payment institution, usually 3-7 business days.
Special Circumstances
If an order is canceled due to reasons on our part, such as product quality issues, stock shortages or pricing errors, we will issue a full refund to you. We may also provide additional compensation solutions according to your needs.
For returns caused by personal reasons (e.g., wrong purchase, over-purchase), our website reserves the right to reject the return application if the product is damaged or missing accessories;
If you fail to follow the requirements of this Policy, resulting in loss or damage of the returned product, you shall bear the corresponding responsibility;
Our website reserves the right to adjust this Policy in accordance with business development within the scope permitted by law. Updated policies will be posted on the homepage of the website, and the revised terms will take effect on the date of publication.
If you have any questions about this Return and Refund Policy or encounter problems during the return and refund process, please contact us via:
